• Mid-Level Enterprise Monitoring Systems-Cisco Crossworks

    Job Locations US-MD-Bowie
    Information Technology
    Position Type
    Regular Full-Time
  • Overview

    Evolver is a technology company serving the Federal, Commercial, and Legal markets that addresses client challenges in the present and transitions clients into the future by introducing efficient and effective IT solutions. Established in 2000, Evolver has successfully grown to be a trusted technology leader. Evolver’s efforts and growth have been recognized by leading publications and organizations, including Inc. 5000 for five consecutive years, and most recently “Future 50” from SmartCEO. With a dedicated focus on client satisfaction, Evolver has proven its value time and time again, from managing day-to-day operations to skillfully navigating the implementation and support of new technologies. Evolver’s core competencies are infrastructure, application development, cybersecurity, cloud, end-user support, data analytics and legal services.


    We believe our employees are key to our success and continued growth. We attract and retain our diverse workforce by promoting a work-life balance with generous and flexible time off, competitive compensation and benefits, and a commitment to professional development. When you join Evolver, you join a community of talented and dedicated individuals whose abilities, skills, and actions contribute to the success of the company.


    Evolver is seeking a Mid-Level Enterprise Monitoring Systems-Cisco Crossworks to work in Bowie, MDThe Enterprise Monitoring Analyst will provide support to the US Census Enterprise Infrastructure Engineering Services branch.

    Essential Job Duties and Responsibilities

    Project Overview:


    The Enterprise Monitoring Analyst will support the US Census Enterprise Operations teams.  The candidate will be responsible for managing the day-to-day operations of the Enterprise Cisco Crosswork Situation Analyst system, responsible for managing its assets and providing monitoring support to the Enterprise Operations Center (EOC).


    The Enterprise Monitoring Analyst will oversee the deployment, development, onboarding and management of the Manager of Managers (MoM) for all Enterprise IT assets (i.e. infrastructure, system and applications) into Situation Manager.   The candidate will be responsible for providing health and performance reports, developing AIOps rules, creating alerts, creating custom dashboards and maintaining associated CMDB’s and relevant metadata.  Additionally, the candidate will be responsible for the effective and efficient operational support of all enterprise monitoring tools used to support the mission.  Such tools include supporting SolarWinds, Splunk, AppDynamics, MicroFocus tools (BSM, SiteScope, OMW, etc.) and in-house developed support tools.


    The Enterprise Monitoring Analyst will support the EOC and Operations teams by providing in-depth health and performance analysis as required. S/He will interact daily with supervisory, technical, and client staff on all project matters within the area of responsibility.


    Must work well with general guidance, generate competent technical input for operations type documentation, be detailed and security oriented.  Must have excellent oral and written communications skills, as well as excellent interpersonal skills to deal with multiple contractors and government organization.  Must have worked in large enterprise class type environments, be in line with industry best practices, think outside the box, and be able to make recommendations to improve overall governance and support continuous improvement. 

    Minimum Qualifications and Requirements




    • Recommend improvements to enhance information system operational availability, reliability, performance of the EOC’s customer base
    • Assist in the establishment of templates, knowledge base articles and scripts required to support the Enterprise Operations Center (EOC) during incident response
    • Maintain relevant service delivery catalogs and associated monitoring baselines
    • Manage, track, report, and perform all tasks as assigned


    Hands-On Exposure:


    • Advanced knowledge and usage of the latest version of Cisco Crossworks Situation Manager
    • Maintain and administer enterprise services, security protection mechanisms, automation scripts or system maintenance/monitoring automation to improve uptime and reduce support
    • Excellent technical knowledge of the latest Microsoft and Red Hat operating systems
    • Knowledge of government security policies and general vulnerabilities management
    • Multi-platform scripting abilities (e.g. PowerShell, Bash, Python, etc.) are a plus
    • Hands on experience with tools like Ansible, Puppet or other similar CM type tools are a plus


    Soft Skills and Abilities:

    • Organizational Skills: Can plan and prioritize work, both their own and that of project team. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail
    • Team Work: Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Ability to influence others and move a proposal effort toward a common vision or goal
    • Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. Strong interpersonal skills with the ability to interact effectively with all levels of personnel, elected officials, executive leadership, senior management, users, vendors and subcontractor personnel
    • Problem Solving: Natural inclination for planning strategy and tactics. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions
    • Results Oriented: Able to drive things forward regardless of personal interest in the task

    EOE Statement

    At Evolver, we foster teamwork, growth, individuality and entrepreneurialism. We value employee opinions and encourage them to make a difference by getting involved and being thought-leaders. As a part of the Evolver team, we actively promote a working and learning environment that supports a highly qualified workforce and a quality of work life that is based on trust and respect for all employees resulting in a healthy and trusting organizational culture.

    Evolver, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. Evolver offers a comprehensive benefits plan including (but not limited to): medical, dental, vision, 401(k), life, AD&D and short term and long term disability insurance.